Returns & Exchanges
At Kent International, we stand behind the quality of our bicycles and gear. If you are not completely satisfied with your purchase, you may return your item in its original condition within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Gear
Carefully disassemble your product if necessary and place it in the original packaging, ensuring all tools and manuals are included.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the returned equipment, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing